• Why does it says refund when I didn't want a refund on my items?

       When you place an order, it may show that one item is still in stock. But in fact, the item was pre-ordered by other previous orders and may be out-of-stock when we process your order.

  • If I order something today, when will I receive it?

       Your goodies will be at your door between 1-5 business days.

  • How do I know my order has been posted?

       Once your order has been carefully packed and posted you will receive an email with a tracking number that will enable you to track your parcel with Australia Post.

  • I am missing an item from my order, what should I do?

       Please contact us at via email sales@themoderntraveller.com.au as soon as possible so we can sort it out.

  • How do I access my store credit?

        An email will be send out to you with your voucher code ready for you to use on your next order.

  • What are your sizes like?

       We have a sizing guide online, but if the item is a different fit we will have it in the description.